Sarah Mann Success Story

Tell us about your career and what brought you to SmartPA.

I've had a really varied and mixed career so far! I’ve worked in recruitment, construction and technology all within different roles. My reason for coming to SmartPA was to get stability for myself and my children following the separation from my husband.

When you started, how did you find the process of securing clients?

I've been really lucky in securing my clients and I haven't really done a lot of marketing as far as social media and email campaigns. I secured clients predominantly through networking, building rapport and all my clients have come to me kind of organically.

How did you use insourcing at SmartPA for your business?

I use the in-sourcing model for supporting clients who have specialist requirements such as social media. For example, I currently have a partner who supports four of my clients for social media. I also use insourcing to support any big clients who I am unable to support myself solely I have partners who support me.

What is your work-life balance like now that you own your own business?

Six months down the line there is a better work-life balance and I definitely have days during the week where I don't need to work, or I’m not missed by my clients - I’ve got that balance which is nice.

What are your growth plans for the next year?

I've officially been with SmartPA a year, but I only launched my business in September, so it's not quite a full year of trading. I definitely want to grow the business; I've reached capacity myself and I’ve got three partners who are currently supporting me so I am looking at bringing someone into my business so that I can grow further and take on more work.

About SmartPA

SmartPA is a business support and administration franchise transforming the way professionals work.

With more than 10 years’ experience offering remote administrative support to over 5,000 business clients globally, demand for our services has grown almost 30% in the past year - now is the perfect time to launch your franchise business under our SmartPA brand. We offer lifetime business support from the minute you sign up with us.